ChangeNOW makes available to users the possibility of buying, selling and/or exchanging cryptocurrencies to the content displayed on the Free Money Crypto-Paradise.
This document covers the general rules of using the virtual currency exchange service, lists the main risks and prohibited jurisdictions, describes KYC/AML and refund procedures, and illustrates other important legal aspects. Before using the ChangeNOW service to exchange cryptocurrencies, you must read, understand and agree to these Terms.
Use of the service
By using the Exchange Crypto, you agree to these Terms and agree that you are responsible for compliance with all applicable laws and regulations.
Accepting the terms of the Classic Exchange Option, also called "Classic Rate Exchange", means that you acknowledge and agree that the information on exchange rates for the Classic Rate Option is indicative and may differ slightly from the actual exchange rate. .
The following may be offered if the cryptocurrency market changes significantly during the trade:
Proceed to exchange at the current market exchange rate.
To refund the unexchanged crypto assets to the original address or the refund address after deducting fees, and send the exchanged funds to the payment address after conversion into the specified asset at the creation of the exchange.
By using the "Fixed Exchange Rate", you acknowledge and agree that the fixed exchange rate may differ from the classic exchange rate.
ChangeNOW will complete the exchange if the following requirements are met:
Receives the crypto asset shortly after the User created the exchange. It is important to note that a payment transmitted to the blockchain network does not mean that ChangeNOW accepts this payment. They determine the number of payment confirmations based on the blockchain.
The user sends the crypto asset to a specially generated address on the exchange page. The addresses for each exchange are disposable and cannot be reused.
The user sent the exact amount that was displayed on the website, taking into account all relevant withdrawal fees and network fees.
If the situation allows an exchange, the transaction will be carried out at the rate that was confirmed by the user at the beginning of the exchange.
If the market situation is such that the transaction can no longer be executed, the crypto assets will be refunded, if possible, less all applicable fees.
When you trade crypto assets, you acknowledge and agree that we cooperate with third party liquidity providers and may use their services to complete the trade.
For exchange through our Services, our system automatically generates a unique address.
The website provides non-custodial services, which means that we do not store your digital assets in deposits and balances.
By agreeing to these Terms and using the Website, you represent and warrant that:
you are at least 18 years old and have full capacity to contract under applicable law;
are not located in, under the control of, or nationals or residents of the Prohibited Jurisdictions;
you are only transacting on the Website with lawfully obtained funds that rightfully belong to you;
you have not previously been suspended or removed from the use of the website and our services;
you are not promoting, conducting, undertaking, participating, aiding or abetting any illegal activity through your relationship with us or through your use of the website and our services;
you are complying with and obeying these Terms and all applicable laws;
you will use the website and our services only for purposes related to personal non-commercial use and do not represent any third party;
you understand that engaging in Cryptocurrency trading may be risky;
you acknowledge and agree that ChangeNOW is not acting as your broker, intermediary, agent or advisor or in any fiduciary capacity, and no communication or information provided to you by ChangeNOW shall be considered or construed as advice;
will not mislead other Users and third parties during the use of the Website;
you will not take any action solely directed at causing harm to ChangeNOW or other third parties;
you will not reverse engineer, decompile or otherwise disassemble the Website or any ChangeNOW Software;
Recognizing the international nature of the Internet, you accept all responsibility for compliance with all local laws and regulations relating to your actions on the network;
you agree and consent to receive electronically all communications, agreements, documents, receipts, notices and disclosures that ChangeNOW provides in connection with your use of the website and services;
you understand and acknowledge that any delay in services is possible;
You should not use proxy and VPN or other software to hide your IP address.
The website is accessible 24 hours a day, 7 days a week. However, ChangeNOW reserves the right, without prior notice or compensation, to temporarily suspend the Website or access to the Website to carry out work including, but not limited to: updates, maintenance operations and modification of the servers etc
In order to protect the integrity of the website, ChangeNOW reserves the right at any time, in its sole discretion, to block users who violate these Terms.
Users do not need to create accounts: no registration or login is required to use the Website. However, ChangeNOW uses an automated risk management system to verify all transactions made by Users.
By accepting these Terms, you agree to go through the AML/KYC procedure, which may be applied to you or requested by ChangeNOW at any time.
During the AML/KYC procedure, ChangeNOW reserves the right to request additional information and documents, including, but not limited to, a scan of your valid identity document in your country and additional information about the origin of the funds.
In limited cases (such as to verify your identity to pass the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the AML/KYC investigation and procedure.
While the investigation is ongoing, ChangeNOW reserves the right to transfer frozen funds to cold storage. It would be done to ensure their custody.
If you refuse to go through the AML/KYC procedure or do not provide ChangeNOW with the requested documents and information, ChangeNOW has the right to refuse to execute your (current and future) transactions.
By agreeing to these Terms, you agree and warrant to provide true, accurate, current, and complete information about yourself and assume full responsibility for its accuracy, completeness, and truthfulness.
If a User's exchange has been stopped for KYC verification due to an alert from ChangeNOW's risk management system, ChangeNOW will provide the User with a link where they can safely go through the verification procedure.
The verification time window is 3 days, and the User can refuse to go through the procedure; in that case, the User will receive a refund.
In limited cases (if the transaction is suspected to be related to illegal activities), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure.
By accepting these Terms, you expressly allow ChangeNOW to process your personal data, export your personal data outside of the jurisdiction in which you reside or are located.
The website has the right to transfer some User data (including IP addresses) to our business partners or government agencies at your request to facilitate the prevention and disclosure of prohibited or illegal actions. By accepting these Terms, you acknowledge and agree that your personal data may be transferred in this way.
Prices, Exchange Rates and Confirmations
Cryptocurrencies and digital assets are highly experimental and risky.
ChangeNOW's conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change rapidly without Users necessarily being aware of these changes.
For regular orders, the exchange rate you receive is calculated at the time your payment is accepted. Due to variable security between blockchains, your payment is generally considered "accepted" at six block confirmation. It is important to note that a payment that is transmitted to the blockchain network does not constitute an acceptance by ChangeNOW of that payment.
ChangeNOW's interest (ChangeNOW's remuneration for the use of its services and the website) is included in the final fee of the User's exchange transactions. You are not required to pay additional fees directly to ChangeNOW, unless otherwise provided in these Terms.
Taxes. It is your responsibility to determine what taxes, if any, apply to changes you complete through the Website and our Services, and it is your responsibility to report and remit the correct tax to the appropriate taxing authority. You agree that ChangeNOW is not responsible for determining whether any taxes apply to your trades or for collecting, reporting, withholding or remitting any taxes arising from any transaction.
Return and Refund Policy
Cryptocurrencies and digital assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transient. We cannot be held responsible for any risks in the use of the website, including, but not limited to, exchange rate risk and market risk. All sales and transactions after the ChangeNOW exchange are final and the amount is non-refundable.
If an error occurs with a User's exchange or interface on the User's side of the transaction, the "Order Status" page on the Website will indicate whether or not the failed exchange will result in a refund of the User's deposited Digital Asset. or the outgoing Digital. Asset to which the User was exchanging.
The digital asset deposited by the user will be refunded to the user if the Order Status page:
indicates that the exchange failed by displaying the "failed" message; either,
indicates that the exchange is stuck in the "waiting exchange", "pending confirmations" or "waiting deposit" stages.
The Outgoing Digital Asset will be exchanged and shipped to the User if the "Order Status" page indicates a successful exchange by displaying Finished or Completed.
Any decision of ChangeNOW regarding refunds or exchanges is final.
All ChangeNOW transactions to the User's outgoing digital asset wallet will be subject to all published fees, including but not limited to miner fees.
The process of extracting Digital Assets may take up to twenty (20) business days. If the User wishes to speed up this process, additional charges may apply.
Unsupported digital assets that are deposited into the system in unrelated wallets cannot be withdrawn or returned. ChangeNOW reserves the right to handle this on a case-by-case basis. Any decision by ChangeNOW with respect to such Digital Assets being deposited when they are no longer supported are final.
Transactions below the minimum limits determined on the website cannot be completed.
When the User provides a destination address, this is the only address to which the outgoing funds can be sent. Any decision by ChangeNOW regarding refunds in these circumstances is final.
When the User requests the refund, it can be sent to the initial address or the refund address specified in the creation of the exchange only. The refund cannot be issued to a new address. To request a refund, the User must contact the ChangeNOW support team at (firstname.lastname@example.org). Any decision by ChangeNOW regarding refunds is final.
ChangeNOW only accepts one (1) deposit per Transaction ID (TXID). If your funds are deposited into a TXID with more than one (1) deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange cannot be completed.
ChangeNOW is not responsible for funds sent to these fake phishing sites. It is important that all Users verify that they are visiting the correct URL (ChangeNOW.io) on their own and look for the security certificate in the URL bar of their browser.
Also, never trust private messages, requests, or requests for funds from people claiming to be ChangeNOW unless you have verified that it is an official request from a ChangeNOW employee.
If there are drastic changes in the cryptocurrency market, ChangeNOW cannot exchange cryptocurrencies at the fixed rate. In this case, ChangeNOW will carry out exchange transactions at the market rate or return the Cryptocurrency to the User at the latter's choice. The Parties agree that under "dramatic changes in the cryptocurrency market" they mean changes in cryptocurrency rates equal to 3% or more in any direction.
If there is any change in the cryptocurrency market and the User decides to take advantage of the vulnerability of the website, ChangeNOW cannot complete the exchange transactions of said User and will return the Cryptocurrency to him.
If you accidentally sent BCH to a SegWit BTC address owned by ChangeNOW, we will be able to issue a refund if the amount sent is equal to or greater than US$60. The fee for such an operation will be 15% of the amount, but not less than 50 US dollars deducted from the BCH deposit. We cannot guarantee the possibility of returning non-BCH assets sent to the SegWit BTC address.
Please note that token refunds sent to the incorrect ERC-20 address may take up to 24 hours.
Based on reports from victims of financial theft, in limited cases, ChangeNOW can stop funds stolen from a customer or business.
Please note that the transaction may stop after the trading stage, depending on the time the report was received. In such cases, we may return the funds in the asset to which the exchange was made (to currency).
In order to return such funds, ChangeNOW will need a request from a law enforcement authority, clearly stating that the aforementioned funds must be returned. The hard copy of the application must be sent to our postal address: Newtonlaan 115, Utrecht, 3584 BH, the Netherlands. Please send a digital copy of the application to email@example.com before submitting the paper application.
Once the hard copy is received, they will be able to issue a refund to an initial or refund address specified in the exchange within 3 business days.
In limited cases, ChangeNOW may store User funds. The period during which ChangeNOW stores the User's funds is limited to 1 calendar year. After that, ChangeNOW cannot guarantee custody of unclaimed funds.
Upon User's request, ChangeNOW will make every effort to return unclaimed funds after the period ends. However, ChangeNOW will not be responsible for the result. All fees charged for return transactions will be paid by the User.
Fake chips or imitation chips mean chips that have no value. Despite mimicking the existing project and having the same name or logo, such tokens do not have the project contract address. ChangeNOW verifies the submitted token contract, and if it does not match the official token contract, the system will not recognize the deposit. In case you receive fake tokens or imitation tokens in your deposit address, ChangeNOW will not exchange or return such tokens.
You agree to hold harmless and indemnify ChangeNOW from and against any third party claims arising out of or in any way related to:
your breach of the Terms;
your violation of any applicable laws, rules or regulations in connection with the Website and the Services, including any liability or expense arising out of all claims, losses, damages (actual and consequential), lawsuits, judgments, litigation costs of all type and nature.
In such event, Change NOW will provide you with written notice of such claim, suit or action; provide you with the opportunity to control the defense and/or resolution of such claim, suit or action; and will provide you with reasonable assistance in any such defense or settlement, upon reasonable request and at your expense.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS CHANGENOW'S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE AND THE SERVICE IS AT YOUR SOLE RISK AND THAT THE ABD WEBSITE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. .
TO THE MAXIMUM EXTENT PERMITTED PURSUANT TO APPLICABLE LAW, CHANGENOW MAKES NO EXPRESS WARRANTIES AND DISCLAIMS ALL IMPLIED WARRANTIES WITH RESPECT TO THE WEBSITE, SERVICES, OR ANY THIRD-PARTY SITES OR APPLICATIONS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DETERMINED, NON-INFRINGEMENT ACCURACY, ACCURACY AND RELIABILITY.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CHANGENOW DOES NOT REPRESENT OR WARRANT THAT: (A) YOUR USE OF THE WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE WEBSITE AND SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR FREE. OF ERRORS, (C) THE DATA PROVIDED THROUGH THE WEBSITE WILL BE ACCURATE, OR (D) THE WEBSITE OR ANY CONTENT AVAILABLE ON OR THROUGH THE WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation of liability
YOU UNDERSTAND AND AGREE THAT CHANGENOW SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES YOU MAY SUFFER, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO ANY LOSSES OF PROFITS (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR GOODWILL, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES OR OTHER INTANGIBLE LOSS, EVEN IF CHANGENOW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SUBJECT TO THE PRECEDING SECTION, YOU AGREE THAT CHANGENOW'S ENTIRE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE ANY PORTION OF THE WEBSITE OR SERVICES OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT OR OTHERWISE, YOU ARE LIMITED TO 500 EUR.
The foregoing limitations of liability will apply whether the alleged liability or Losses are based on contract, negligence, tort, strict liability, or any other basis.
By accessing and using the ChangeNOW service at Free Money Crypto-Paradise, you represent and warrant that you are not located in, or a citizen or resident of, the United States of America, or a country subject to the United Nations Sanctions Lists and its equivalent, or a country where the use of cryptocurrencies is prohibited by applicable law.
ChangeNOW maintains the right to select its markets and jurisdictions to operate in and may restrict or deny its services to certain countries.
ChangeNOW also reserves the right to use various methods to prevent the use of the website and its services by the users mentioned above. You must comply with this Section, even if ChangeNOW's methods of preventing your use of its services and website are ineffective or circumventable.
ChangeNOW may seize funds from Users in these jurisdictions and donate them to charity at ChangeNOW's sole discretion.
Use of the Website is void where prohibited by applicable law.
ChangeNOW has the right to obtain your IP address. If the IP address is assigned in the Prohibited Jurisdiction, ChangeNOW may deny you access to the Website and the provision of Services.
Use of the website may involve financial risk and should be used only as an experimental software utility.
By accessing or using the Website, you agree that you will not violate any law, contract, intellectual property or other rights of third parties or commit any unlawful act, and that you are solely responsible for your conduct while using the Website and our services.
Without limiting the generality of the foregoing, you agree that you will not:
damage, disable, overburden, or impair the operation of the Website in any way;
you will use the website and our services to pay for, support or participate in any illegal activity (such as illegal gambling, fraud, money laundering or terrorist activities);
use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access the Website or to extract data;
You will not distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or anything else of a destructive or misleading nature.
These Terms will enter into force for the User from the use of the Website and will be in force for an indefinite period of time.
ChangeNOW reserves the right to terminate your access to the Website for any reason, including without limitation for breach of these Terms, in its sole and absolute discretion, immediately without notice and without liability.
ChangeNOW reserves the right to terminate or block your access to the Website for any reason, including but not limited to breach of these Terms, in its sole and absolute discretion, immediately without notice and without liability.
ChangeNOW will not give reasons for its actions.
Upon termination of these Terms, the preceding Sections will survive.
Modification of the website
ChangeNOW is constantly changing and improving the website and its services.
ChangeNOW has the right to add or remove functionalities or features exposed on the Free Money Crypto-Paradise website with respect to Exchange Crypto, or add or create new limits for using the website and its services at any time.
Applicable Law and Arbitration
These Terms are governed by the laws of the Seychelles. These Terms are to be treated in all respects as a Seychelles contract.
ChangeNOW and you irrevocably and unconditionally submit to the exclusive jurisdiction, venue and forum in Seychelles, and to all courts of competent jurisdiction to hear appeals.
Links to Third Party Sites on ChangeNOW
The Website may contain links or provide access to third party sites and the content displayed on such sites that is the result of the intellectual activity of third parties and is protected in accordance with applicable laws. ChangeNOW does not check these sites and the content displayed on them for compliance with applicable laws. ChangeNOW is not responsible for any information or content displayed on such sites to which the user has access through the website, including any opinions or statements expressed on such third party sites.
The User confirms that since the User will go to the link on the Website to the third party's site, the relationship between ChangeNOW and the User will end and ChangeNOW is not responsible for the accuracy of the information displayed on third party websites, the use of third-party services and content by the User, the validity of such use and the quality of the services and content displayed on third-party sites.
Your use of the Website does not give you ownership of any intellectual property rights in the Website, any software, or the content you access.
The materials and content on the Website are protected by applicable copyright and trademark laws and treaties.
The use of search queries involving a direct domain name or brand name such as (but not limited to) changenow, changenow.io, changenow, etc. is prohibited in paid SEA advertisements used to attract affiliates. Violation of this rule may result in exclusion from the affiliate program (including but not limited to blocking of API keys and prohibition of withdrawal of earnings).
ChangeNOW reserves the right to change, amend, or modify the Terms at any time. Notice of such changes will be sent to you by updating the "Last Updated" date at the top of these Terms. The updated Terms will be effective immediately upon posting on the Website.
By using the service, you agree to be bound by the then-current version of these Terms. Continued use of the service after making changes or amendments to these Terms hereby signifies User's acceptance of such changes or amendments and therefore User shall regularly monitor changes to these Terms.
ChangeNOW may transfer rights and obligations under these Terms to third parties without further consent of the User.
The User has the right to assign its rights and obligations under these Terms to any third party only with the prior written consent of ChangeNOW.
Separation and Validity
If any provision of these Terms is or becomes illegal, invalid or unenforceable in any respect under the law of any relevant jurisdiction, such provision shall be deemed severed from these Terms and shall be replaced with one having effect as closely as possible to the provision deficient.
The remaining provisions of these Terms will remain in full force and effect.
From time to time, ChangeNOW may need to spend time dealing with problems brought to our attention by Users. Where any User's problem is not caused by our negligence or carelessness, we reserve the right to recover reasonable administrative costs incurred in addressing the User's problem.
Except as otherwise provided in these Terms, each Party will pay its own costs and expenses in connection with the negotiation, preparation and execution of these Terms.
Nothing in these Terms shall be construed as creating a joint venture, agency relationship, or legal partnership between the Parties.